Your Privacy Is Our Priority

1 Definitions and Scope

This Privacy Policy ("Policy") applies to all services, websites, and mobile applications of the mcwbangla platform. This Policy takes effect when you visit our website, register, or use our services.

Key Definitions

• "Personal Information" means any information that can directly or indirectly identify a specific individual — such as name, email address, phone number, date of birth, and financial details.
• "Processing" means the collection, recording, organisation, structuring, storage, transformation, or any form of use of personal information.
• "User" means any person who accesses the mcwbangla website or services.
• "Platform" means the mcwbangla website, app, and all associated digital services.

This Policy has been prepared in accordance with applicable laws and regulations of Bangladesh. By using our platform, you are considered to have accepted the terms set out in this Privacy Policy.

2 Information We Collect

mcwbangla collects user information in various ways. This information is divided into two main categories: what you voluntarily provide and what is automatically collected during your use of the platform.

a) Registration and Account Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Address and national identity card details (for identity verification)

b) Financial Information

• bKash, Nagad, Rocket, Upay account numbers (for transaction processing)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Visa and Mastercard card details (where applicable)

c) Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Time spent on the platform and pages visited
• Gaming activity and betting history
• Cookies and session data

d) Identity Verification Information (KYC)

To provide secure services and comply with applicable regulations, we conduct an identity verification process (Know Your Customer or KYC). This process may require a copy of a national identity card, passport, or driving licence.

6 Data Retention and Security

The security of your personal information is our top priority. mcwbangla maintains industry-standard technical and administrative safeguards.

Technical Safeguards

• SSL/TLS Encryption: 256-bit SSL encryption is used for all data transfers.
• Data Encryption: Stored sensitive information (passwords, financial details) is kept in encrypted form.
• Secure Servers: Information is stored on servers protected by modern firewalls and intrusion detection systems.
• Regular Security Audits: Regular security audits and penetration testing conducted by third parties.

Retention Period

We retain your information only for as long as necessary:

• Active account information: for the entire duration the account remains active
• Transaction information: for the period specified by regulatory requirements
• After account closure: for the time required to meet legal obligations
• Security logs: kept for a limited period and then deleted

In the Event of a Security Breach

If a data breach occurs, we will promptly notify affected users and take the necessary protective measures.

7 Your Rights

You have the following rights regarding your personal information. To exercise these rights, please contact our support team.

Right of Access

You may request a copy of the information we hold about you. We will respond to your request within a reasonable time.

Right to Rectification

If your information is inaccurate or incomplete, you may request a correction. You can update some information directly from your account settings.

Right to Erasure

In certain circumstances you may request the deletion of your personal information. However, if there are legal or regulatory obligations, it may not be possible to delete all information.

Right to Restrict Processing

In certain circumstances you may restrict the processing of your information — for example, while a dispute about the accuracy of the information is ongoing.

Right to Object

You may object to marketing communications at any time and request not to receive such communications in the future.

8 Protection of Minors

mcwbangla is for people aged 21 and above only. We do not knowingly collect personal information from minors.

Age verification during registration is mandatory. If we become aware that a minor has opened an account, we will immediately close the account and delete all associated information.

If you know that a minor in your family has opened an account on our platform, please notify our support team immediately.

9 Policy Changes and Updates

We may update this Privacy Policy from time to time in response to business needs, technological changes, or legal obligations.

Notification of Changes

• For significant changes, we will send a notification to your registered email address.
• The effective date of the updated policy will be clearly stated at the top of the page.
• For minor changes, only the page will be updated.

Continuing to use the platform after any changes means you have accepted the updated policy. You are advised to visit this page regularly to stay informed about any changes.

10 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. We will respond to your request as soon as possible.

We are always committed to protecting your rights. If your complaint is not resolved with us, you may file a complaint with the relevant regulatory authority under applicable law.